This website is operated by YBO Solutions, a business based on the Sunshine Coast, Queensland, Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.
What we collect
We only collect the information we need to respond to you and deliver our services. Depending on how you use the site, this may include:
- your name, email address, phone number and business name when you contact us, request a free profile review or send us an enquiry
- order and billing details when you buy a service or template (payments are processed by our payment provider, and we do not store your card details)
- basic technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar tools
How we use your information
- to reply to enquiries and provide the services you ask for
- to process payments and send receipts and order updates
- to send occasional helpful updates, only where you have asked to receive them (you can unsubscribe at any time)
- to understand how the website is used so we can improve it
- to meet our legal and accounting obligations
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us run the business, such as website hosting, payment processing, email and analytics providers, and members of our team and partners who work on your project. They may only use it to provide their services to us. We may also disclose information where the law requires it.
Cookies and third-party content
This website uses cookies to work properly and to understand traffic. It may also display content from third parties, such as our Instagram feed, which may set their own cookies. You can control cookies through your browser settings.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Some of our service providers and team members are located overseas, so your information may be stored or accessed outside Australia. We take reasonable steps to ensure it is handled securely.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing alice@ybosolutions.com.au. If you have a concern about how we have handled your information, contact us and we will respond as soon as we reasonably can. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.
Last updated: October 2026.